I sent a copy of my Kroger rant blog post to Kroger customer service. Here was the response I received:
Dear Ms. P:
Thank you for contacting Kroger. I appreciate that you've taken the time to share your feedback regarding the high prices and poor service you have received in our store located at 3550 Spencer Hwy. I am truly sorry that you've had such experiences in our store. Please know that it is our sincerest desire to make each and every shopping trip a pleasant experience for all our guests.
I have forwarded your concerns to the store director for review with the management team. We are committed to providing you with the most enjoyable shopping experience possible and your comments provide us the opportunity to evaluate, address, and correct our processes if necessary. I feel confident that the necessary steps will be taken to ensure that you and others have a better shopping experience moving forward.
We know you have a choice in where you shop and are grateful that you've chosen to do so with us. Thank you again for bringing this to our attention. We appreciate the opportunity to address your concerns and we hope you will give us a chance to earn back your trust and loyalty.
I feel so much better. Don't you?
FYI, I have not gone to Kroger since the trip I ranted about. Hubby has gone a couple of times, but not me.
AND I heard on the news our Aldi will open in April. I can't wait!
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