Thursday, August 12, 2010

I asked again...

and got another discount.

Last week, I called AT&T to see if they could give me a deal on my internet, since the plan I currently pay $28/month for is being advertised to new customer for $14.95 a month.

I spoke with "Octavio". He was sorry, that deal was only for new customers. He could do nothing for me. I was totally irritated when he said:

"Well you participated in a promotion in 1999."

Me - "What? Are you kidding me??? That was 11 years ago."

Octavio, "I'm sorry, but we cannot offer you any kind of deal."

Well, it was close to time to go home, so I thanked him for his time and hung up.

After my success with Comcast, I decided to try again. So I "chatted" with an on-line rep that told me I would have to call customer service and gave me a number that I had not seen anyone else. I called and spoke to "Mary Alice". She was THRILLED to be of assistance. LOL!

I explained to her that I was not looking for the new customer deal, but that I thought that since I was a loyal customer, that AT&T should be able to do SOMETHING for me. (We were only paying $28/month for internet...it is not breaking the bank.) So Mary Alice did some checking on our account and said that she could give me a $5/month discount our our service (Express) or we could upgrade to the Pro speed and get a disount of $10 off the regular rate of that and get a $20 Visa giftcard.

Well, the Express speed has been fine for use, but I thought about it for a couple of minutes, then decided that it would still be $3 less than we are paying now, plus the GC, so I signed us up. I think Hubby will be happy with the higher speed, as he downloads music and uploads a lot of pics for ebay. Of course, it is possible that we won't even be able to tell the difference. LOL!

Still, I got what I wanted. A simple call saved us $4.67/month. (And yes, I could cut out internet and save $25/month, but I am not gonna.

Happy Thursday, All!

4 comments:

SonyaAnn said...

Yay!! I love when phone calls work out!!!

Frances said...

Me, too, SonyaAnn!

Queenie Jeannie said...

Well I'm glad YOU had luck with that suckiest of sucky companies EVER!! I loathe AT&T with every fiber of my being!!!!

Two months after cutting our service to move, we're STILL getting billed...overdue at that. WTheck??? Hate 'em!!!!!!!!

Frances said...

Oh, Jeannie, I am sorry you are having such a problem. I feel very, very lucky to have gotten such good customer service.